Care shaped around you
Care Coordination That Keeps Your Needs at the Centre
Understand your options, connect with the right support and keep your care aligned with what matters to you.
Care That Adapts With You
How We Support Your Care
Personalised Care Planning
Develop and review care plans and budgets around your needs, preferences and goals.
Connected Service Management
Work with participants, supporters and care workers to help maintain continuity across services and settings.
Risk and Goal Reviews
Monitor changing needs, review progress and address risks to keep support on track.
Guidance for Informed Choices
Explain care options and help participants and supporters access relevant ageing-related programs.
Care Plans Built Around You
Personal Goal Setting
Individual Needs Review
Care Plan Development
Budget Planning
Funding Alignment
Support Preferences
Cultural Considerations
Participant Input
Registered Supporter Input
Service Coordination
Regular Plan Reviews
Budget Reviews
Changing Needs Response
Risk-Aware Planning
Clear Care Priorities
How Care Coordination Works
Step 1
We discuss goals, preferences and current supports with the participant and, where appropriate, their registered supporters.
Step 2
We coordinate with workers and service providers to organise care and share relevant updates across settings.
Step 3
We check that support continues as planned, address gaps and adjust arrangements when needs change.
Responsive Ongoing Support
Care That Adapts With You
Regular check-ins help us understand what is working and identify changes in health, circumstances or support needs. We review progress against participant goals, consider emerging risks and work with participants and their supporters to update care plans when needed. This ongoing evaluation helps keep support safe, relevant and aligned with individual preferences.
Care Coordination: Common Questions
Find out how care coordination supports informed choices and consistent care.
Who can benefit from care coordination?
Participants who need help understanding, organising or adapting their care can benefit. Supporters can also be involved where appropriate.
What does care coordination involve?
It can include reviewing care plans and budgets, arranging services, and working with participants and workers to maintain continuity of care.
How does care coordination reflect my preferences?
Your coordinator considers your goals, preferences and cultural practices when planning care, and reviews support as your needs change.
Can you help me access ageing-related programs?
Yes. We can explain relevant options and help you and your supporters make informed decisions about accessing other ageing-related programs.
Let’s Plan Care That Works for You
Contact Phenomenal Health Care Australia to discuss your care coordination needs and how we can support you or someone you care for.